Index

Before removing or reinstalling any communications or network components, please MAKE SURE the customer has his Windows '95 disk(s) handy.

Most commonly you will need to check properties for TCP/IP.

The two shown at the left are the minimum components required.  The customer may also have Client for Microsoft Networks and NetBEUI listed.  If "IPX/SPX Compatible Protocol" is listed, it may be removed (unless the customer uses it for a network).

AOL adaptors should be removed before reinstalling communications (from the Add/Remove control panel) as a possible troubleshooting step if the customer has been on AOL.

After reinstalling communications (from the Add/Remove control panel), you will need to come back into the Network control panel (here) and, in this order:

  1. Add TCP/IP (click the Add button).
  2. Remove IPX/SPX compatible protocol.
  3. It is not necessary to remove Client for Microsoft Networks or NetBEUI.