Before removing or reinstalling any communications or network components, please MAKE SURE the customer has his Windows '95 disk(s) handy.
Most commonly you will need to check properties for TCP/IP.
The two shown at the left are the minimum components required. The customer may also have Client for Microsoft Networks and NetBEUI listed. If "IPX/SPX Compatible Protocol" is listed, it may be removed (unless the customer uses it for a network).
AOL adaptors should be removed before reinstalling communications (from the Add/Remove control panel) as a possible troubleshooting step if the customer has been on AOL.
After reinstalling communications (from the Add/Remove control panel), you will need to come back into the Network control panel (here) and, in this order: